Often recording a short video concerning your issue is worth more than 1,000 words. This way you can show use exactly what you are doing and the issue you are having. Please make sure you include the links you are using including the destination links as well. This will help us to help you in a timely manner

Here  are three FREE tools you may find useful especially to record quick videos to share with us..  Click on any one of them for more information

1. Jing

2.  Screencast-o-matic

3. Nimbus